Elevating Your Privacy

PlaySpace Commitment to GDPR Compliance

At playspace.health, we are steadfast in our commitment to safeguarding the privacy of our users. This page outlines our dedication to compliance with the General Data Protection Regulation (GDPR), ensuring that every individual who interacts with our platform has control over their personal information.

Our platform, designed to facilitate therapeutic play and storytelling through virtual playrooms and an AI storybook builder, handles sensitive data with the utmost care and in strict adherence to GDPR principles. This commitment extends to all our users, whether they are therapists leveraging our tools or the clients and their families engaging in therapeutic activities.

Your Rights Under GDPR

As a user of playspace.health, you are afforded several fundamental rights under the GDPR. We are committed to upholding these rights and providing you with the means to exercise them.

The Right to Be Informed

You have the right to know how we collect and use your personal data. This page, along with our Privacy Policy, serves to provide you with this information in a clear and transparent manner.

The Right of Access

You can request a copy of the personal data we hold about you.

The Right to Rectification

If you believe any of the personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected.

The Right to Erasure

You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected.

The Right to Restrict Processing

You can request that we limit the way we use your personal data.

The Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

The Right to Object

You have the right to object to the processing of your personal data in certain situations, including for direct marketing purposes.

Rights in Relation to Automated
Decision Making and Profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Your Rights Under GDPR

Data Minimization and Purpose Limitation

We only collect personal data that is strictly necessary to provide and improve our services. The data we collect from therapists, such as name, contact information, and professional credentials, is used for account management and service delivery.

Lawful Basis for Processing

All personal data is processed on a lawful basis as defined by the GDPR. This may include the necessity of processing for the performance of a contract, consent obtained from the user, or our legitimate interests in providing a secure and effective platform.

Data Security

We have implemented robust technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Third-Party Processors

We may use third-party services to help us provide our platform, such as cloud hosting providers. We have entered into data processing agreements with these third parties to ensure GDPR compliance.

International Data Transfers

Where personal data is transferred outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect the data in accordance with GDPR requirements.

The Right to Object

Where personal data is transferred outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect the data in accordance with GDPR requirements.

To request the erasure of your personal data:

Please contact us at privacy@playspace.health with the subject line "Data Erasure Request."

Include the following information:

  • Your full name
  • The email address associated with your playspace.health account (if applicable)
  • A clear statement that you are requesting the erasure of your personal data

Our process:

  • Acknowledge receipt of your request within 48 hours
  • Verify your identity to ensure the security of your data
  • Process your request within one month of receiving it
  • Confirm to you in writing once your data has been erased

Note: There may be certain circumstances where we are legally required to retain your data, such as for compliance with a legal obligation. If this is the case, we will inform you of the reason for not being able to fulfill your request.

Contact Us

For any questions or concerns regarding our GDPR compliance or your personal data, please do not hesitate to contact our Data Protection Officer.

Data Protection Officer

Email: dpo@playspace.health

We are committed to being transparent about our data practices and empowering you to have control over your personal information. Thank you for placing your trust in playspace.health.